Refunds or rescheduling for consultant channel appointments are permitted only if the request is made to the hospital at least 24 hours before the scheduled appointment time.
Refund or reschedule requests made within 24 hours of the appointment, or after the appointment time, cannot be accommodated.
When requesting a refund, keep the payment reference, receipt, patient details and service name ready. Contact the hospital on +94 11 2140 000 or +94 11 2140 040 for assistance.